• Versand

Versand

Shipping Fee

We ship worldwide from our fulfillment center in China.

  • Free standard shipping on orders over $149 (USD).

  • Orders below $149 will be charged a flat shipping fee of $14.99 (USD).

  • Expedited shipping options are available at checkout for an additional fee.

Shipping costs (if applicable) will be calculated and displayed before payment.

Order Processing Time

In-Stock Orders
Processing time: 1–3 business days

Custom Orders
Processing time: 10–15 business days
(Custom production begins after order confirmation.)

Processing time does not include shipping time.

Shipping Time

Estimated delivery time: 5–20 business days
Actual delivery time may vary depending on destination country, customs clearance, and local logistics conditions.

Expedited shipping is available for urgent orders. Please contact our Support team if you need priority handling.

Delivery Countries

We offer worldwide shipping to most countries.
If your country is not available at checkout, please contact us for assistance.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can track your shipment directly on the carrier’s official website.

Address Accuracy

Please ensure your shipping address, contact number, and recipient name are correct before completing payment.

If you need to update your address, please contact us within 24 hours of placing your order.
Once an order has been shipped, we cannot guarantee address changes, and any additional risks or costs resulting from address modification will be the customer’s responsibility.

Delays & Force Majeure

TOKCARE is not responsible for delays caused by:

  • Customs inspections or clearance procedures

  • Incorrect or incomplete shipping information provided by the customer

  • Refusal to accept delivery

  • Natural disasters, severe weather, transportation interruptions, government actions, or other force majeure events

While such situations are rare, we will always do our best to assist you in resolving delivery issues.

Lost, Damaged, or Missing Packages

If your package is lost, arrives damaged, or is incomplete, please contact us within 3 business days of delivery with photos and order details.

After verification:

  • We will arrange a replacement, or

  • Issue a refund if appropriate.

Your satisfaction is important to us, and we will work with the carrier to resolve the matter promptly.

By placing an order with TOKCARE, you acknowledge and agree to the terms outlined in this Shipping Policy.